We encourage you to contact us if you have any questions about any item we sell on Sneakers-heat.com before placing your order.
We will always provide you with the clearest and most detailed explanation to ensure that you are completely satisfied with your purchase.
Shipping times of your order may vary (1 to 2 weeks) depending on the period so do not hesitate to contact us if you have a delivery requirement.
Sneakers Heat is committed to providing you with an optimal experience.
We hope that you are satisfied with your purchase but if you need to return it, we will publish a credit if your return is accepted by our teams. They will make sure that the item you are returning is under the same conditions as when we sent it to you.
Here is the process to return an article: you have 14 days after delivery to inform us of your return's request by filling in this form.
The item must be returned under the same conditions as we have shipped: original box undamaged, no missing accessories, new item never worn.
After acceptance of your return by our teams, we will publish a credit valid for 6 months on our entire catalog.
No refund will be issued unless we make a mistake: bad item or bad size.
Items purchased on promotion, sales or with a discount code will not be returned or exchanged.
The return costs are the responsibility of the customer. For your protection, we advise you to return your order via your local post office with insurance.
Before proceeding with your return, we encourage you to contact our service of return to email@example.com.
Sneakers Heat is not responsible for customs and VAT charges that may apply to your country.
We do our best to ship orders as quickly as possible.
This means that we can not cancel an order once the shipping process is started.
If you need to cancel an order, to satisfy your request, we ask you to contact us at firstname.lastname@example.org, no later than 24 hours after your order.
If you do not receive the item ordered or if the size of the item is not the one ordered, please send an email to email@example.com.
We will of course take care of the returns fees. For your protection, we advise you to return your order via your local post office with insurance.