We encourage you to contact us if you have any questions about any item we sell on Sneakers-heat.com before placing your order. 

We will always provide you with the clearest and most detailed explanation to ensure that you are fully satisfied with your purchase. 

Shipping times of your order may vary (1 to 2 weeks) depending on the period, so do not hesitate to contact us if you have a delivery date not to be exceeded.

 

RETURN


Sneakers Heat is committed to provide you an optimal experience. 

We hope you are satisfied with your purchase, but if you need to return it, we will issue a credit if your return is accepted by our teams. 

They make sure that the item you are returning is in the same condition as when we sent it to you. 

Here is the process to return an item: you have 14 days after delivery to inform us of the request for your return by completing this form.

Item must be returned in the same conditions as we sent it: intact original box, no missing accessories, never worn. 

After acceptance of your return by our teams, we will issue a credit valid for 6 months on our entire catalog. 

No refunds will be issued unless we make a mistake: wrong item or wrong size. 

Items purchased on promotion, sales or with a reduction code will not be returned or exchanged. 

Return costs are the responsibility of the customer. For your protection, we advise you to return your order via your local post office with insurance

Before proceeding with your return, we encourage you to contact our return service at contact@sneakers-heat.com

Sneakers Heat is not responsible for any customs and VAT charges that may apply to your country.



CANCELLATION


We do our best to dispatch orders as quickly as possible. 

This means that we cannot cancel an order once the shipping process has started. 

If you need to cancel an order, to satisfy your request, we ask that you contact us at contact@sneakers-heat.com, at the latest 24 hours after your order.